FAQs (Frequently Asked Questions)
If you have correctly completed, printed and sent our return form with your return shipment, the return will be handled automatically after a maximum of 14 days. If this is not the case, then probably something went wrong. In that case you can contact us via the contact form.
You can return an order to us by returning the products within 14 days of receipt. You can find all information about this on our return page: click here.
We can only talk about shipping times. We do the shipping, the carriers do the delivery (PostNL, DHL, GLS, Bpost, Fedex and the like). All paid orders are packed with us throughout the day and picked up several times a day by the carriers. Delivery will usually take place the day after (for Dutch and Belgian delivery addresses). The rest of Europe takes a little longer: usually 2 to 4 days.
Our system sends a confirmation after creating a customer account and after placing an order. As soon as the order has been shipped or is ready for collection, a confirmation will also follow, including tracking information. This confirmation is sent via email to the email address as specified by the customer. In 95% of the cases where people indicate that they have not received a confirmation, this appears to be because the correct email address has not been provided, for example customer@hotmail.coN instead of customer@hotmail.coM or because the mail has arrived in the spam folder . So we ask our customers to check if this is the case before contacting us.
The sizes of our chair leg caps are clearly indicated.
You will have to make an estimate yourself which caps fit best with your chair. This is best measured with a digital caliper. The caps that are placed in the chair legs are made of hard plastic, the caps that are placed around the chair legs are made of flexible silicone rubber. The latter can therefore be slightly stretched (1 to 2 mm).
View our complete stock of caps here:
cab_caps.pdf
All chair leg caps that we can supply are in the webshop. Unfortunately we cannot produce/supply other dimensions.
View our complete stock of caps here:
cab_caps.pdf
For administrative reasons, we require all orders to be paid before shipping. You can choose the Klarna payment method at checkout. With Klarna we are paid immediately and the customer can only pay after delivery. In addition, if it concerns larger amounts, it is possible for companies to pay 50% in advance and 50% afterwards.